GoTo Monica
Franchise Communications, Simplified
Helping franchise brands scale with dedicated support, preferred pricing, and standardized communication systems.
Supporting franchise brands with scalable communication solutions
✔ 20+ years experience
✔ Principal Account Executive at GoTo
✔ Focused on multi-location growth
Your GoTo Champion
I believe great service isn’t just about responsiveness — it’s about ownership. I take pride in understanding each client’s business, delivering the right solutions, and acting quickly when it matters most. From day one through long-term support, I stay hands-on to ensure every experience is seamless, efficient, and built around your success.
Here's what some of my customers are saying:
Capable, thorough, customer centric, diligent, and smart are a few of the many positive words I could use to describe Monica Ward!
Monica has been the best Channel Manager/Account Executive our jurisdiction has ever worked with. Amidst the pandemic and under a timeline, Monica led her group to quickly deliver us a right sized, on-time, in-budget solution. Also, whenever there were questions, needs, or issues, she came charging to our rescue. She has solved every problem we have encountered kindly, swiftly, and accurately.
Everyone needs someone to line Monica Ward on their side!
BATES RUSSELL | INFORMATION & MAINTENANCE SERVICES DIRECTOR | CITY OF TUALATIN
Monica is absolutely one of the most professional people I have had the pleasure of working with. She is not only extremely knowledgeable about the products and services she sells, but she has the gift of effective communication that is difficult to come by.
Monica answers questions, clarifies details, and conveys ideas in a way that’s understandable to those who don’t possess his extensive background in various areas of technology.
If you ever have the opportunity to work with Monica, you’ll know exactly what I mean.
LOUIE SADD | FOUNDER, CEO | DATASTREAM COMMUNICATIONS
.png)
Monica is an expert in her field. She is educated, insightful, experienced, strategic, dedicated, responsive, and thoughtful. Her well-rounded balance of intellectual brilliance and intuitive good sense make her a go-to person for executives and leaders who want results.
We have worked with Monica for many years, and plan continued success with her.
TONY CHENG | PRESIDENT | NETSTAR COMMUNICATIONS
Over the past thirty years I have worked with more partner managers and channel managers than I care to remember. Most were eminently forgettable.
Monica isn’t forgettable.
She is the person who always took great care of my customers and sometimes worked harder for my customers than I did.
Monica is simply the best!
CHRIS HANSON | PRESIDENT | HANSON ELECTRIC NETWORK
Behind a good product is also an amazing human being who connects with her customers. Monica is something else. She truly listened!
People sell you things all the time, even when you don’t need them entirely to make a sale. Not Monica. She sold us a product that she believes in and LISTENED!
She took all our issues/problems and reviewed a product that she knew would be compatible and would work for us. She made sure we were confident in the product we were buying and was willing to educate as many times as needed so we felt confident with the product.
She was always available to me through this whole transition, and it also made a world of a difference. Even after this whole fiasco she has been available to other members of my team who are in the same struggle. Knowing that I am entrusting them with a phenomenal representative is truly valuable to me and to my team.
BREE REYES | CLINICAL MANAGER OF UROLOGY | MOUNTAIN VIEW HOSPITAL
More Satisfied Clients
In the very competitive market of hosted telephone services, Monica is a true dedicated professional that truly stands out. I am so impressed with her work ethic to get me answers, pricing and quotes in a timely manner. Always going the extra mile to assist me in sales. She talks the talk and walks the walk. I know Monica is on my side!
TERRY SPAK | PRESIDENT | TELESYSTEMS WEST
Because we’re a financial services company, we have to continue operating for our customers during this pandemic. With the help of GoTo, we easily moved to a 95% remote workforce overnight and we’ve seen a 30% increase in call volume. With any other solution, we would have been dead in the water.
HARLEY SPRING | COO/CTO | NORTHWEST PLAN SERVICES
I have worked with Monica since 2012 and she never disappoints. Reliable, honest, dependable, thorough, knowledgeable and easy to communicate with are a few things that come to mind when I think of Monica.
Work with her and you wont be disappointed!
ERIC BELLER | SENIOR VICE PRESIDENT | SANDLER PARTNERS
We are using GoToConnect for people working remotely to answer phones, and I am so glad we transitioned to GoTo when we did. There is no way we could have continued to operate with the old system.
Thanks again!
JOSHUA TERRY | IT MANAGER | SASE COMPANY, LLC.
Nexteer Automotive considers GoTo a good partner in the area of Cloud-based VoIP services. Our primary objectives were cost savings, deployment and migration time, and replacement of a 25-year-old system.
The direct support team and executive staff at GoTo was fully committed to help us accomplish these objectives. As we approach our first year of using the service, we have plans to migrate other locations as the system has been stable and reliable.
Nexteer would definitely recommend GoTo to other companies looking to achieve similar results
JAMES COLLING | GLOBAL INFRASTRUCTURE IT | NEXTEER AUTOMOTIVE
When we decided to switch over from Vonage to GoTo; it was the best thing that we ever did.
Not only is the customer service amazing, but the product is easy to work with. Monica and her team have been so helpful, informative, and congenial to work with.
No matter the issue; which there are always several when switching carriers;
GoTo demonstrated all of the traits we were looking for in a telecom service. It feels good to know that we have a carrier that is on our side and is referable to others.
Thank you so much team!
JESSICA DESHLER | OFFICE MANAGER | ALTUS LAW, LLC.
First class service! We upgraded our law firm phones about three months before Covid-19 hit our community.
Thanks to Monica Ward, all of our staff members were able to take an office phone home and continue working safely from their homes.
We love the phone system, its features, and most importantly its functionality!
Thank you, Team! I highly recommend this business!
ROBERT LLOYD | PARTNER, OWNER | GREENE & LLOYD, PLLC.
Monica was easy to work with and very attentive to all of our questions. Their implementation process followed a logical timetable with weekly check in calls with the GoTo team until the project was complete.
Our staff have been very satisfied with the new service and call quality has been a big improvement over our previous system.
Monica responds with prompt, friendly, and professional service. Bottom line, GoTo is a budget friendly solution, with a solid feature-set and great customer support. Would absolutely purchase again.
GREG PATTON | TECHNOLOGY DIRECTOR | NORTH MARION SCHOOL DISTRICT #15
About
Tech Guru | Customer Service Driven
Over the years, I’ve come to understand that there’s no real separation between personal life and professional life — each part of who we are shapes how we show up in the world.
I spent years trying to keep those worlds separate, only to realize that my greatest strength comes from fully embracing all aspects of who I am. From telecommunications expert to energy healer, author, and speaker — these aren’t separate paths, they’re part of the same purpose.
At my core, I’m driven by a deep commitment to serving others. Whether I’m supporting franchise clients, leading in business, or guiding individuals in personal growth, my focus is always the same: to help people find clarity, alignment, and success in their own way.
I feel incredibly grateful to do work that allows me to make an impact — across business, life, and everything in between.
Monica brings over 20 years of experience in the telecommunications industry, alongside a diverse background in personal development and energy work.
She is a 4X International #1 Best-Selling Author and holds certifications including:
• Graduate of The Eckhart Tolle School of Awakening (hosted by Kim and Eckhart Tolle)
• Certified Ho’oponopono Practitioner (hosted by Joe Vitale)
• Sensei Level Reiki Master/Teacher (Usui Lineage)
• Certified Medical Intuitive (Southwest Institute of Healing Arts)
• Proctor Gallagher Consultant (trained by Bob Proctor and in Bob's Inner Circle)
GoTo AE | Visionary | 4X #1 Best Selling Author Featured in over 200 publications including FOX, NBC, CBS, ABC, Business Innovators Magazine, The Times, Daily Herald, Digital Journal, Motivation & Success Hall of Fame, Spotlight Magazine, Rochester Women Magazine, What Would Amber Do? (Podcast) for her work in Energy Healing and Motivational/Transformational Coaching.
